Faq

Good to know

Frequently asked questions

Everything guests ask us most often, answered plainly. If something isn’t covered here, get in touch — we answer quickly.

Arrival and departure

Check-in starts at 4:00 PM. Arrive any time after that — check-in is self-service with a door code, so there’s no front desk to coordinate with and no rush to get here by a certain hour.

Check-out is 11:00 AM, or any time before.

We send you a door code before arrival. Let yourself in whenever you get here — no keys to collect, no one to meet. We’re reachable by text or phone throughout your stay.

No. Colony Suites is apartment-style lodging, not a hotel, so there’s no staffed reception. We’re contactable by phone and text at 907-202-5020.

Sometimes, depending on the cleaning schedule and whether the suite is booked either side of your stay. Ask us and we’ll tell you honestly whether it’s possible for your dates.

The suites

Eleven. Nine are one-bedroom, one-bathroom suites, and two are upscale three-bedroom, two-bathroom suites.

Yes — every suite has a fully equipped kitchen with modern appliances, cookware, dishes and utensils. Guests on longer stays tell us this is the feature that makes the biggest difference.

Yes. Every suite has its own free washer and dryer. No shared laundry room, no coins.

Yes — high-speed Wi-Fi in every suite, and a dedicated workspace if you need to get some work done.

Plush bed linens and pillow-top mattresses, towels, complimentary toiletries including shampoo and soap, kitchen cookware and dishes, and either a bathtub or a shower depending on the suite.

Almost all of them do — the Chugach and Talkeetna ranges rise right behind downtown Palmer. The listing page for each suite shows what you’ll see.

Booking and pricing

Rates change with the season and demand, so the only accurate answer is a live one. Choose your dates to see current pricing.
Yes. Booking directly with us always gets you the best rate we offer.
Yes. Extended stays are priced differently from nightly rates — contact us with your dates and we’ll put together a custom quote.

Practical questions

Yes. Self parking is free on site.

No. Only service animals are welcome at the property.
380 S Colony Way, in the heart of downtown Palmer. You can walk to restaurants, coffee shops, local breweries and shopping.
Within half a mile: Vagabond Blues coffeehouse, Turkey Red, Matanuska Brewing, Palmer Alehouse and the Valley Hotel Cafe. A short drive gets you to the Noisy Goose Cafe, Fred Meyer, Carrs and Big Dipper Ice Cream.
About 42 miles, or roughly 45 minutes along the Glenn Highway.
Hatcher Pass is about 25 minutes away, the Alaska State Fairgrounds about a mile, and the Reindeer Farm and Musk Ox Farm are both short drives. The Matanuska Glacier and Matanuska River rafting are day-trip distance east on the Glenn Highway.
No. We’re apartment-style suites — private entrances, full kitchens, in-suite laundry and self check-in, with no front desk or daily housekeeping. For many guests that’s the appeal; if you want hotel service, we’d rather tell you now.

Still have a question?

Call or text us at 907-202-5020, or send a message and we’ll get back to you quickly.

Ready to see what's available?

Eleven suites in downtown Palmer, and our best rate when you book direct.
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